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ariette
Commander Joined: 12 August 2013 Location: med Status: Offline Points: 143 |
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Bob
Have you approached Elvstrom directly with this issue? When I had an issue with my furlstrom I wrote to the Danish MD and they couldn't have been more helpful in solving the problem, at considerable expense to them. Maybe worth a try? Mark |
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charentebob
Commadore Joined: 09 April 2014 Status: Offline Points: 403 |
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I contacted the Elvstrom agent in Greifswald near the Hanse factory but they never responded. My sail is out of warranty so I'm not sure they would do anything.
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iemand
Admiral Joined: 13 February 2004 Location: Germany Status: Offline Points: 1082 |
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I would also contact directly Jesper Bank. This is nothing you would expect from a quality sail. They should get in touch with their cloth supplier.
BR Thomas
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Hanse 312 MJ 2004 - Hanse 370e MJ 2007
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charentebob
Commadore Joined: 09 April 2014 Status: Offline Points: 403 |
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Final update on my Jib Saga. I got in touch with Jesper Banks of Elvstrom about the failure of the sail. Having given him the identification number he tracked the original order. The sail was supplied without a UV protection strip which accounted for the failure of the material around the clew (see photo above). This does not account for why the material was delaminating & he gave no explanation for this. He said that they would expect the sail to have a 5 year life which doesn’t sound long to me. He did however offer a 25% discount on my next sail purchase within the next 2 years.
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samuel
Admiral of the Fleet Joined: 26 December 2004 Location: United Kingdom Status: Offline Points: 2683 |
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If you order a sail made by Hyde ( every bit as good) in the winter you will get a 20% discount so I would consider the 25% discount a bit of a "con"
Edited by samuel - 07 November 2017 at 19:25 |
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Daydream Believer- Hanse 311- No GBR9917T- Bradwell Essex
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