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FCL Sails

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ariette View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ariette Quote  Post ReplyReply Direct Link To This Post Posted: 13 September 2017 at 14:51
Bob
Have you approached Elvstrom directly with this issue? When I had an issue with my furlstrom I wrote to the Danish MD and they couldn't have been more helpful in solving the problem, at considerable expense to them. Maybe worth a try?
Mark
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charentebob View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote charentebob Quote  Post ReplyReply Direct Link To This Post Posted: 13 September 2017 at 15:28
I contacted the Elvstrom agent in Greifswald near the Hanse factory but they never responded. My sail is out of warranty so I'm not sure they would do anything.
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iemand View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote iemand Quote  Post ReplyReply Direct Link To This Post Posted: 13 September 2017 at 21:50
I would also contact directly Jesper Bank. This is nothing you would expect from a quality sail. They should get in touch with their cloth supplier.

BR Thomas
Hanse 312 MJ 2004 - Hanse 370e MJ 2007
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charentebob View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote charentebob Quote  Post ReplyReply Direct Link To This Post Posted: 07 November 2017 at 18:07
Final update on my Jib Saga. I got in touch with Jesper Banks of Elvstrom about the failure of the sail. Having given him the identification number he tracked the original order. The sail was supplied without a UV protection strip which accounted for the failure of the material around the clew (see photo above). This does not account for why the material was delaminating & he gave no explanation for this. He said that they would expect the sail to have a 5 year life which doesn’t sound long to me. He did however offer a 25% discount on my next sail purchase within the next 2 years.
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samuel View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote samuel Quote  Post ReplyReply Direct Link To This Post Posted: 07 November 2017 at 19:25
If you order a sail made by Hyde ( every bit as good) in the winter you will get a 20% discount so I would consider the 25% discount a bit of a "con"


Edited by samuel - 07 November 2017 at 19:25
Daydream Believer- Hanse 311- No GBR9917T- Bradwell Essex
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