myHanse.com - Hanse Yacht Owners Website myHanse.com - Hanse Yacht Owners Website myHanse.com - Hanse Yacht Owners Website myHanse.com - Hanse Yacht Owners Website

Welcome to myHanse.com the forum for Hanse Yachts owners throughout the world.

Forum Home Forum Home > General > Chit Chat
  New Posts New Posts RSS Feed - Fischer Panda 10000i trouble
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Fischer Panda 10000i trouble

 Post Reply Post Reply
Author
Message
kipwrite View Drop Down
Commadore
Commadore


Joined: 14 October 2015
Location: New York
Status: Offline
Points: 407
Post Options Post Options   Thanks (0) Thanks(0)   Quote kipwrite Quote  Post ReplyReply Direct Link To This Post Topic: Fischer Panda 10000i trouble
    Posted: 10 February 2024 at 00:46
Imagine your genset broke down. Something with the electronics. Itís a German genset, highly technical, and youíre in the US.

Youíve had it for 7 years. Itís worked perfectly. Youíve been religious about servicing it. You like it. But there's no authorized dealer nearby who can help you with this electronic problem - this is an unusual genset in the US.

So you call the US tech support team. These folks donít really fully understand this machine as it is not sold in the US, but whatever. They are owned by the German parent company. They accept the service calls for this unit. Thereís nowhere else to go in the US for help. 

US tech support tells you which parts are required to fix your issue, and that installation is essentially plug and play. 

Yay!

You order the parts for $1280. They come with very sparse documentation.

You install them, not easy, and you get an error code. Something about programming the new parts. 

You call the US tech support team, and they tell you your new parts need to be programmed to your genset  and that this is very important. This is news to you. They give you a protocol to program your new parts to your genset. You try it, but it's incorrect. You get that same error code.

So you call US tech support again, and this time they give you the correct protocol to program everything. (Turns out the first protocol they gave you was to program a different genset!) You enter the new sequence of numbers. The genset accepts everything. 

Yay!

But your genset is still broken. You find an authorized dealer a bit farther away who is willing to have a look. You take it to them, but they report they canít fix it. 

So you travel 300 miles to the another authorized dealer, one with a great reputation on this brand, in a major US east coast sailing location.   

These guys show up on time, are great, and clearly know what they are doing. They tell you everything is hooked up properly. The back end is putting out correct voltage. But something is still incorrect that they canít diagnose. So they send all the parts you purchased for $1280, and some others, including the inverter, back to US tech support for evaluation. US Tech Support will know what needs to be repaired.

Yay!

75 days later US tech support tells you the parts they sold you for $1280 are working perfectly, but, regrettably, they are incompatible with your machine. These are returned to you in a baggie marked NOT COMPATIBLE WITH CUSTOMERíS MACHINE. You will need another, supposedly correct part that costs $608 - the one you needed to begin with, and that is correct for your genset.   And by the way, your inverter needs to be rebuilt. This all is very expensive - but it looks like the end is in sight. You fork over big $, but now everything is going to be finally fixed. 

Yay!

You get all your parts back, 7 months after the start of all these issues. You put everything back together. You program everything correctly. But your genset still doesnít work  You are 600 miles from that great authorized dealer.  By now, the US tech support guys arenít too happy to hear from you. There are some wonderful engineers in Germany, but you aren't allowed to communicate with them.

(The genset starts and runs perfectly without error codes, puts out voltage from the back end to the inverter, but the inverter puts out nothing.)

You decide you can't have a genset that is this hard to fix. Time to move on and buy a simpler genset thats easier to fix. You should have done this much earlier. You are in a bad mood. 

Trying to salvage something out of an exhausting and expensive situation, you ask for a refund from US Tech support, just for the parts that you were originally sold that were incompatible, and that tech support gave you the wrong programming information for, and that, by the way, tech support said were working perfectly when they tested them in December.  

Seemed like a reasonable request - especially since you just paid for the $608 part you actually originally needed. And paid for a rebuilt inverter. And spent months without a working unit, from a company that prides itself on a timely and efficient global support network. Not to mention your own hours. 

So, did US tech support authorize the return for the $1208 in parts they sold me that test perfectly, but are NOT COMPATIBLE WITH CUSTOMERíS MACHINE??

Nope - no return can be authorized by US tech support - because I installed these electronic parts, entered the wrong programming protocol, and electronic parts are not returnable. 

What would you do?

ó

My 10000I genset starts and runs like a top without faults, about 450 hours, is well taken care of, and the back end puts out voltage. Inverter is likely fried but honestly, i donít know.  I have a deep inventory of 10000i spare parts plus the genset itself if anyone is interested. US east coast. 


Edited by kipwrite - 10 February 2024 at 01:47
Kipwrite
Back to Top
H8jer View Drop Down
Admiral
Admiral


Joined: 14 September 2010
Location: Denmark
Status: Offline
Points: 1333
Post Options Post Options   Thanks (0) Thanks(0)   Quote H8jer Quote  Post ReplyReply Direct Link To This Post Posted: 10 February 2024 at 07:42
Hi Can't post the text below, so here it is as image.



Edited by H8jer - 10 February 2024 at 07:43
Hanse 370#487 30HP 3-cabin
Back to Top
Wayne's World View Drop Down
Admiral
Admiral
Avatar

Joined: 18 July 2012
Location: Cruising
Status: Offline
Points: 1101
Post Options Post Options   Thanks (0) Thanks(0)   Quote Wayne's World Quote  Post ReplyReply Direct Link To This Post Posted: 10 February 2024 at 13:24
Kipwrite,

Sorry to hear of your continued problems with your FP. When buying our boat back in 2014 I had been advised by a very good electrician we used on the super yacht we ran in Australia that we should opt for a non-inverter style generator. We tried but Hanse said the 8 eKw unit we chose would not fit in the space and allow service access. So we decided on the 10,000NE PMS. We have had little problems with this machine except for the exhaust elbow corroding through (twice), one relay, the small 12v alternator stopped working, a oil pressure sensor and recently needing to replace the starter. But we have almost 2500 hrs on the unit. This year we had to deal with a FP in Florida and generally had a good experience with them - but my requests were for parts only. I asked for an exploded parts diagram for the exhaust system before ordering the elbow and this proved they would have supplied the wrong part. I sent them an image of the actual part and they said the serial number on the generator showed the part they suggested would be the right unit.. They said sometimes the German's stuff things up. Strange because I ordered the same part in Italy using the model and SN and got the correct part. Apart from that small problem they had the parts I needed in stock and were responsive to my email requests. 
Wayne W
Cruising, currently in the Caribbean and will head across the Pacific early 2024
Back to Top
kipwrite View Drop Down
Commadore
Commadore


Joined: 14 October 2015
Location: New York
Status: Offline
Points: 407
Post Options Post Options   Thanks (0) Thanks(0)   Quote kipwrite Quote  Post ReplyReply Direct Link To This Post Posted: 10 February 2024 at 14:33
Thanks. I've had good service on this unit over the last 7 years but honestly, I think I was lucky. I've sized up a US-built, old school, 1800 RPM Phasor 8KW compact/240W generator that should fit nicely in the aft lazarette where the Panda lives, and I will have it installed on my way back north this Spring, in Annapolis. It's about 100 lbs more than the Panda. By the way, the only thing I heard from the German engineers on my case (via Panda FL) was that the location of the inverter - in my case under the starboard bunk - did not allow enough ventilation for the inverter, was off Panda installation specs, and may have been the root cause of my issue - even though my inverter compartment was always kept empty. Love the way these guys toss the blame around. Anyway, I'll update this group on the Phasor install and how things go. It's a bit smaller amp-wise than my Panda, but I'm sure it will be workable. I'm looking forward to putting this behind me. 10000i spare parts yard sale upcoming. 

Edited by kipwrite - 10 February 2024 at 15:37
Kipwrite
Back to Top
kipwrite View Drop Down
Commadore
Commadore


Joined: 14 October 2015
Location: New York
Status: Offline
Points: 407
Post Options Post Options   Thanks (0) Thanks(0)   Quote kipwrite Quote  Post ReplyReply Direct Link To This Post Posted: 14 February 2024 at 16:54
Panda refunded my $ for the circuit board and control panel. 

And I got an apology. 

Turns out there's a bad batch of Icontrol 2.5/3.0 circuit boards and panels being shipped to customers since at least July last year  - and while they reported my new electronics to be in good working order when tested in December and were merely-non compatible with my genset, turns out they were defective when shipped to me nearly 8 months ago. 

Can't make this stuff up. 

Got the FL better business bureau involved and wrote a bunch of complaint letters. And some social media posts. Finally got their attention. 

Anyone who may have purchased an updated Icontrol panel or board recently and are struggling getting their Iseries to run properly may want to investigate this.

Still no working panda genset but whatever, I've moved on. 

Good luck everyone.
Kipwrite
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.06
Copyright ©2001-2023 Web Wiz Ltd.

This page was generated in 0.047 seconds.

Links : www.hanseyachts.co.uk www.hanseyachts.com www.fjordboats.co.uk www.dehler.co.uk www.varianta.co.uk