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fernando
Sub Lieutenant Joined: 08 June 2012 Location: Buenos Aires Status: Offline Points: 9 |
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I can't understand such explanation that this kind of problems have to be resolved through a dealer...sounds ridiculous...who had the check? the boatyard or the dealer? so? we are talking of a boat costing far more than half million dollars! I can understand that at some point Hanse must be present directly solving the problems...this kind of situations give me some scare about buying a new one...but if I want a new model what can I do? wait until somebody buy one, make all the adjustments and then buy it?
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fch@maite
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Fendant
Admiral Joined: 03 November 2012 Location: Switzerland Status: Offline Points: 1617 |
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I see that Fernando is based in beautiful Argentina. This brings me to the question how many Hanse boats the dealer has sold so far. Maybe he does not have the experience. In this case he should yell and command professional help from the yard ( and of course pick up the tab for the flight expenses ).
Is importing goods ( spares )still such a headache in Argentina ?
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marcopone
Commander Joined: 24 April 2013 Location: Italy Status: Offline Points: 137 |
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I agree with fernando that the combination of poor building quality and very bad after sales support is a mix who can drive the final user crazy.
As a matter of fact you buy your boat from the dealer who becomes your only possible source of support. If the dealer proves to be not competent other not active other does not have a good connection with te shipyard, you are lost. Final user have no possibility to change the dealer if he is not satisfied with the support, at least during the legal guarantee time who, here in Europe, is 2 years. For sure to wait and not buy a new model the first year should help, however the lifespan of Hanse models is reducing much. Today after 3 years you can reasonably expect a model restyle and after 5 years your boat can easily be out of production. Just think the case of being an unsitisfied user with many problems and with an out of production boat ! |
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ENRICO17
Sub Lieutenant Joined: 02 August 2013 Location: Italy Status: Offline Points: 2 |
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Anche io grossi problemi con Hanse 575 nuovo , in mio possesso da 10 giorni.
Non posso fare l'elenco delle cose che non vanno, é tutto che non funziona Attacco rivenditore e cantiere con avvocato, perizia, fotografie e filmati Dopodiché si passa su youtube, riviste del settore, e si manda il tutto alla concorrenza. Devono rendersi conto che abbiamo pagato le barche con soldi buoni, e loro, devono darci tutto quello che ci spetta, e se sbagliano, rifacimenti e penali a loro carico |
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ENRICO17
Sub Lieutenant Joined: 02 August 2013 Location: Italy Status: Offline Points: 2 |
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Anche io grossi problemi con Hanse 575 nuovo , in mio possesso da 10 giorni.
Non posso fare l'elenco delle cose che non vanno, é tutto che non funziona Attacco rivenditore e cantiere con avvocato, perizia, fotografie e filmati Dopodiché si passa su youtube, riviste del settore, e si manda il tutto alla concorrenza. Devono rendersi conto che abbiamo pagato le barche con soldi buoni, e loro, devono darci tutto quello che ci spetta, e se sbagliano, rifacimenti e penali a loro carico 331-7667773 sentiamoci, se vuole |
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superliga
Rear Admiral Joined: 25 April 2008 Location: Copenhagen Status: Offline Points: 590 |
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Marcopone, What a shame. I find Hanse boats as safe as any other brand but i do agree that your trust in a boat diminish when vital things don't work as expected.
This has worked for me in the past:
Try to make a deal with reseller that you get things fixed by local people who knows what they are doing - or the reseller points out whom should do the job and you let them do the job. All bills goes to the dealer and he will probably send those to the Hanse factory anyway and you are sure not to get stuck with any costs for something you should never pay for. You get your boat fixed now and the dealer can sort things out with factory. With a new boat in this price range there should be no discussions or delays in making things work promptly. |
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PEARL - S/Y SUPERLIGA - HANSE 470 e - Hull #168 - hanse470.com
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Yeoman
Admin Group Joined: 31 May 2007 Location: Hamble Status: Offline Points: 379 |
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I agree with Superliga, It is the responsibility of your dealer to make sure everything is working as expected as they are the person you are contracted with.
Hanse are the boat builders not the people who deliver the boat to you.
Your dealer should solve the problem however necessary and then it is up to them to discuss things from there with Hanse once all is working correctly.
From our experience Hanse are very good at supporting their dealers.
Kind regards
Phil
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fernando
Sub Lieutenant Joined: 08 June 2012 Location: Buenos Aires Status: Offline Points: 9 |
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What is the best dealer in the Med area? Can you share your real experiences with them. Mainly resolving factory issues. Many thanks in advance!
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fch@maite
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Ilkhanse
Captain Joined: 27 November 2011 Location: USA Status: Offline Points: 228 |
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I am very sorry to hear of your problems. We have had our boat accessible for a little over two months. We have had some issues, but in our case the dealer either fixed it or employed a local agent to fix it. We love our boat more each time we sail her. Stick with it! It's worth it!
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fernando
Sub Lieutenant Joined: 08 June 2012 Location: Buenos Aires Status: Offline Points: 9 |
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Thanks! Which was your dealer?
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fch@maite
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