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Ordering from Hanse Boatoon

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Matt1 View Drop Down
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Joined: 10 March 2019
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    Posted: 12 January 2021 at 20:51
Order placed from the UK on the 31 Dec. No goods arrived yet, even though payment was taken on my card that day. I found an email address for hanseboatoon today and sent them an email. Is this normal? Or just because itís the Christmas holiday? Or Brexit? 

Anyone used them?
Hanse 418 #64 EmBer. Hamble, UK
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Captain Cook View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Captain Cook Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2021 at 21:20
I have used boatoon a number of times.
1) Fenders at a very reasonable price
2) Teak fender list, quite expensive, but they cut off the 2 meters I needed
3) Fenders a second time
A delay in transport is not uncommon.
It seems that it is a good idea to find the item you want, and then search for a better price elsewhere, because some items are priced very high. Some spare parts for Hanse can not be found anywhere else, so there you must pay and look happy. H8jer bought a waste tank from boatoon some months ago, and it was an okay price.
If you are looking for a special Hanse-part, do not just search for parts to e.g. the H370. A lot of the spare parts are placed in faulty places. Instead of searching for parts for the Hanse model, search for the item you want, rudder/keel/fender/waste tank, and there will be a list af the boats this spare part can be used for.
Freya Hanse400 #27 from 2006, 40HP Yanmar 3JH4E, Teak deck, 3-blade Flexofold, Aries LiftUp Windvane, Exturn 300, Jefa DD1,Simrad NX40,Icom M802(SSB)
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Gale Force View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Gale Force Quote  Post ReplyReply Direct Link To This Post Posted: 13 January 2021 at 05:48
I too have used Boatoon on many occasions over the last few years and have had excellent service from them including advice on my purchases.

Duncan
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Carlosailfan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Carlosailfan Quote  Post ReplyReply Direct Link To This Post Posted: 13 January 2021 at 07:02
I used them also several times for typical Hanse parts and if not on their website, you sent a picture and they respond in a fast way and make the product available on their site. So good experience with them :)
Best regards
/C
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Matt1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt1 Quote  Post ReplyReply Direct Link To This Post Posted: 13 January 2021 at 08:54
Thanks - They must have been reading the forum because I got an email this morning with the tracking details ;-)
 
Agree with all the comments here. On some parts they seem very competitive (almost like they pass on their bulk discounts to us customers) on other things not so much
 
It did make me laugh that I can in fact buy a complete replacement deck for my Hanse 418! If I need a new deck I think I have BIG problems ;-)
 
But very comprehensive list of parts :-)
 
Matt
Hanse 418 #64 EmBer. Hamble, UK
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Ratbasher View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ratbasher Quote  Post ReplyReply Direct Link To This Post Posted: 13 January 2021 at 14:44
Matt - the whole European postal system from the UK to Cyprus seems stuffed at the moment.  I live in the latter and, no matter whether by post or courier, some items take months regardless of what the tracking details say.  In contrast, other items from the same vendor get through quickly.  Three times Amazon.de have declared my package lost, offering me a refund only for them to arrive perhaps that same day.  Family/friends in Italy, Germany and the Netherlands are saying the same thing for anything crossing national borders - so it's not Brexit's fault! Unsurprisingly, the virus gets the blame whenever you call.  

Oh to have the money to order a replacement deck, just for the fun of it - and then to refuse delivery asking what they've done with the rest of the boat.
H400 (2008) 'Wight Leopard', laid up for winter Gosport UK.



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H8jer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote H8jer Quote  Post ReplyReply Direct Link To This Post Posted: 14 January 2021 at 08:47
When I last ordered from Boatoon it was as follows

14/4 Placed the order and paid with paypal.
20/4 wrote a mail to hanse(at)boatoon.com: asking for status
21/4 reply from boatoon with DPD Tracking no. and Invoice
22/4 Delivery (Germany to Denmark...)

Btw. I would like to order a spare bolt for the bow-sprit:
And we have also lost our Suction Cup but can not find it in the Boatoon shop?

Update:
Found the a similar Suction Cup at a German company:
It costs 8 euro and 15 euro shipping in EU.


/H8jer


Edited by H8jer - 14 January 2021 at 09:18
Hanse 370#487 30HP 3-cabin
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