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Snags to be expected?

Printed From: myHanse.com
Category: Hints and Tips
Forum Name: 385/388
Forum Description: 385/388 Hints, Tips and News
URL: http://www.myhanse.com/forum_posts.asp?TID=7325
Printed Date: 29 January 2023 at 13:00
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Topic: Snags to be expected?
Posted By: Dane
Subject: Snags to be expected?
Date Posted: 31 March 2013 at 09:58
Hello all.

I have been following this forum for at little while and found a lot of good and interesting stuff on here. Nice to see so many different opinions and views on almost every topic Smile

In just about 6 weeks time I should have my new Hanse 385 delivered and am looking very much fwd to this, but as I have never owned a Hanse before - or owned any bigger boat myself before - I do have a question to ask, and this is specific about the 385:

Is there any snags I can expect for sure to pop up in the first months of sailing? I am here thinking of any design flaws, weaknesses or other issues that new owners have identified that needs to be addresses in the beginning?

Just looking for a heads up really, as I have tried to equip and prepare for safe and fun sailing already.

Thank you in advance Smile


-------------
Hanse 385 "Tenna"
Denmark



Replies:
Posted By: Jesterjon
Date Posted: 31 March 2013 at 10:59
Dane

Congratulations on picking a great family boat.

We have had ours for twelve months and sailed about 2200Nm 's. We have had no major concern issues, the hinges on the cabinets could be better attached the screws are too small. We did have teething problems with the Simrad electronic equipment but they were changed under warranty and we have had no problem since, you will have the more modern gauges anyway so may not have the same problem. You will want to fit a turning block with a jammer on the jib furler.

Sailing her is a joy I think she is very fast, she is my first big boat as well. I might be pointing out the obvious but we tended to over sheet the main all the time, the main is a massive sail and does not need sheeting in too far even when very close hauled, it makes a dramatic difference to the speed. Also reef early, again you will lose no speed but although she doesn't round up, even when very over pressed, you will find her more comfortable with a reef or two in when appropriate. For example in 25knts true, with two reefs in the main and a small jib rolled out we touched 10 knots on a beam reach, our fastest yet, so I am bragging about it.

You will have a great time with her, what is her hull number? What is her name and where will you sail?

Jon.

-------------
Jonathon.


Posted By: superliga
Date Posted: 31 March 2013 at 11:08
Well, I dont know specific about the 385.

I have taken delivery of a few new boats over time. They all had minor problems surfacing after taking delivery.

All problems are easy to get fixed before the dealer lets go of the boat. So make sure you discover as many as possible.

Best advise would be to carefully go through the boat and check every function.
Are all electric equipment working. 220 v, charger, Waterheater, heating system etc.
All navigation equipment working OK. Read the manuale before you take delivery and do the seatrial at once to see if it all works out OK.
All pluming work OK;  e.g. Showers and drainpumps function properly. 
Put a hose on all the windows and check if they are all sealed OK.

Check all interior works as you expect and all doors etc fit and open / close properly.

Take a testsail and see if the rig and deck equipment work as expected.






-------------
PEARL - S/Y SUPERLIGA - HANSE 470 e - Hull #168 - hanse470.com


Posted By: Dane
Date Posted: 31 March 2013 at 13:00
Thank you very much for the replies guys.

Some of the advises seems obvious but i didn't think of it so thanks for the heads up :)

Think I can might as well change screws in the fittings straight away then before they break. Used to be a carpenter so that shouldn't be a problem.

Is there a simrad simulator or equivalent online somewhere that can be played with?

I don't have the hull number yet as she is still in the process of being built, but the name will be "Curious" and she will be berthed in Copenhagen to start with, then maybe later in the Meds.



-------------
Hanse 385 "Tenna"
Denmark


Posted By: Mark&Catherine
Date Posted: 31 March 2013 at 13:21
Hi Dane,
 
You should be able to get the number from your dealer.  I asked for mine and number 238 isnt due for delivery until June.
 
I am also interested in any feedback on snags to look for, so ill watch this discussion as it develops.
 
 


-------------
385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: Perttu
Date Posted: 31 March 2013 at 17:35
Best of luck with new boat!

I would check atleast that:

- ensure rigging safe and tightened after initial legs
- water system does not leak
- fuel system does not leak
- septic system does not leak
- all thru hulls checked & tightened after few hundred NM's
- Electronics calibrated & working as they should

My opinion is that it will take some time,  up to 2000 NM/2 seasons to develop understanding with new boat.

- Perttu

 

To get 


-------------
Check my sailing videos - http://www.youtube.com/user/l11483?feature=results_main


Posted By: samuel
Date Posted: 31 March 2013 at 19:39
Not a 385-- but the only snag i had when my boat was new was a kink in the engine water inlet hose
Did not stop the engine working but did restrict water flow
The kink was due to the hose being 150mm too short & not curving round properly

-------------
Daydream Believer- Hanse 311- No GBR9917T- Bradwell Essex


Posted By: Wayne's World
Date Posted: 31 March 2013 at 23:36
Dane,
 
You may find the list on the website of a myHanse forum member called MarcoC. On his website he has a menu item called "Checklist for new delivery" which has a long list of items to check. His information is specifically based on his 370 but I think it would apply equally to your 385. His website is http://www.wesailhanse.se" rel="nofollow - www.wesailhanse.se
 
Good luck with your new vessel.


-------------
Wayne W
Cruising, currently in the Caribbean and will head across the Pacific late 2023


Posted By: Wayne's World
Date Posted: 31 March 2013 at 23:40
Dane,
 
You could look at the website of a myHanse forum member called MarcoC. His website has an menu item called "Checklist new delivery" which is based on his experience with his 370. The website address is http://www.wesailhanse.se" rel="nofollow - www.wesailhanse.se
 
Good luck with your new vessel.


-------------
Wayne W
Cruising, currently in the Caribbean and will head across the Pacific late 2023


Posted By: Dane
Date Posted: 06 April 2013 at 10:09
The Hull should be number 239 with delivery in May, so am looking really fwd to it :)

I just ordered a Gennaker as well, but am considering if a 105% Genoa will be worth buying? It is not a lot bigger than the jib, but as the boat is prepared for it I am thinking if it is giving any real advantages?

Anyone in the know?


-------------
Hanse 385 "Tenna"
Denmark


Posted By: Mark&Catherine
Date Posted: 06 April 2013 at 10:52
Hi Dane,
 
I have ordered the 105, and I worked with Inspiration Marine (my dealer) to select one of the racier constructions from Elvestrom.  Why?  I will cruise with the performance package self tacker, but I want to race at club level.  The genoa will set better and keep its shape across a wider range of angles and wind speed, I have also ordered track cars adjustable from the cockpit so that we can optimise the shape of the sail.
 
Lik eyou my boat is not yet on the water, so its all theory, but hav e along chat with your dealer, after i did a was convinced that a genoa will make me go better in the racing, especially if you select one of the many better performance cloths available.
 
Mark
 
PS we appear to have adjacent hull numbers!  


-------------
385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: MisterM
Date Posted: 06 April 2013 at 22:51
Hi John,
 
Great to hear of another soon-to-be 385-owner!
 
I have owned a 320 for 3 years, and our new 385, hull number 208, will soon be delivered before the end of April.
 
I've owned the 320 as new, so have some experience with snags on a newly built boat / Hanse.
 
In my case, the issues were:
- Leaking windows (typical of the Lewmar windows design and Hanse's way of applying them). I do not expect this to be an issue on the new models, given the finally reversed and now correct opening method of the windows. Yet, upon delivery, indeed take a hose to check watertightness of windows and hatches.
- Leaking shower. This is at the end of the boat, and by the tight structure in which the shower head needs to be placed, this can easily leak, resulting in your whole water tank being disposed in the bilge. I've replaced the plastic shower head with a stainless steel one, never had problems since
- Leaking tap; in our case the tap in the heads/shower leaked; the connection with the hose was not correct. I ended up sawing out the cabinet adjacent to it, and replacing the tap with a new one, which had screw-fittings instead of the Hanse-fittings. Some 4 hour job (in my case), but neer had an issue since then with it
- Steering wheel blocking device came loose; this is a typical 320/350 issue, and I do not expect a revival of that, but I think it's worthwile checking the steering system setup as well as the devices that should prevent oversteering.
 
Overall, I would advise to involve an expert upon delivery. He might see things quicker than you, resulting in quicker follow-up from the dealer, and also is good for your insurance position. We will do so, anyway.
 
I would be anxious to hear your experiences once you have her!
 
Best regards, Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: CharlesP
Date Posted: 07 April 2013 at 09:24
Machiel - can you please explain what you mean about windows being reversed? Do the windows now open outwards on the 385?

Regarding your leaks in the pressurised plumbing system, I don't think you need to check each connection, especially those which are difficult to access. Just put the water pump on and when the system is pressurised, the pump will stop. Leave the pump on and if there is any leak, it will keep coming on perhaps every half hour for a very small leak and more often for larger leaks.

Charles

-------------
'MERIDIAN LADY'

320 Nr 536 2010

Medway


Posted By: MisterM
Date Posted: 08 April 2013 at 08:47
Hi Charles,
 
Indeed, the windows now open outward on all
 new Hanses. See pictures below which not really show the actual opening outward, but should give you the idea.
 
 
 
 
You're absolutely right about the pressurised water system; indeed in my case the pump just made an additional "pump" every 15-30 minutes, and it took me some while to realise that there was a leakage.
 
Machiel.


-------------
H385 #208 "Van Bree" - light grey hull


Posted By: CharlesP
Date Posted: 08 April 2013 at 09:10
Thank you Machiel. That really is a big improvement for the windows.

Charles

-------------
'MERIDIAN LADY'

320 Nr 536 2010

Medway


Posted By: alexander342
Date Posted: 17 April 2013 at 18:41
I have got my 415 - as I wrote in the 415 threat - last week.

The ship was inside ( at places, you do not see at the first view ) and at the hull not very clean and there where some minor ( mostly optical ) issues, which are easy and quick to fix. I guess, these points will be ok, when I am back next week. A bigger issue is the Quick - bowthruster Control, which seems not to like wet and cold weather. Hanse is on the way, to fix that problem. So I have a good feeling with the new ship and expect, that everything will bei ok during the next three weeks.

Some other new ships at Greifswald  have had problems with the fuel tank ( not mine, I was lucky, but a 385 next to me and others ), so be careful, when you bring more than 100l fuel into the tank; watch for the metall plate right in the front of the tank and check, if there is a leak.

And look for the metall mast support in the salon, if it is at  right verticaly angel; check the cockpit shower and test every technical feature. Look critically behind floor and walls. Take time to check everything. If you will do so, you will be on the safe side.


Posted By: samuel
Date Posted: 17 April 2013 at 19:11
No criticism of the last post. I am sure the thread is giving excellent advice -- But!!
Should we need to check every single item, even behind walls & floors or the verticality of the mast support?
Does it not suggest we do not really trust Hanse to supply a near faultless vessel?
Should these things be the sort of thing that a large reputable builder with over 15 years experience should have sorted by now
If i was a prospective owner i would be concerned to be advised that it is necessary to check items so critically

-------------
Daydream Believer- Hanse 311- No GBR9917T- Bradwell Essex


Posted By: alexander342
Date Posted: 17 April 2013 at 23:45
Originally posted by samuel samuel wrote:


Should these things be the sort of thing that a large reputable builder with over 15 years experience should have sorted by now
critically


I am affrait that is that sort of thing. Every point I have named I have seen on my ship and/or ships nearby. But every point is easy to check and to fix.  So it is only the result of a bad quality controll, but not for a bad sailing boat.


Posted By: High Time
Date Posted: 18 April 2013 at 11:08
It is disappointing when you, the owner, discover snags that should have been fixed either in the factory or by the dealer before delivery.

In the UK we have an excellent dealer (Inspiration Marine) and all the defects identified pre-delivery on High Time were resolved without question before handover. The result is a happy customer and no time-wasting follow-up visits and remedial work for the dealer.

In your case I would mostly blame the dealer.


-------------
Roger

High Time (415 #038)


Posted By: samuel
Date Posted: 18 April 2013 at 11:17
Originally posted by High Time High Time wrote:


In your case I would mostly blame the dealer.


Surely the vessel should leave the factory in a fit state for sale
Out of plumb mast & poorly fitted windows included

Ok some items such as leaks that occur a couple of weeks after handover might be a dealer issue but how much more

-------------
Daydream Believer- Hanse 311- No GBR9917T- Bradwell Essex


Posted By: alexander342
Date Posted: 18 April 2013 at 17:01
Yes, at some points  its the dealer, but a big part of the issues where detected during the production process at the wharf before the handover to the dealer. It is just the quality-control of the wharf, which does not work anyway


Posted By: MisterM
Date Posted: 27 April 2013 at 18:13
We have had our 385 delivered 3 days ago.
Great boat.
BUT....
Today we filled off the diesel tank, and..... during the sailing trip, an enormous diesel smell. As Alexander 342 already warned about, we had a diesel tank leakage on precisely the spot as he described.
Diesel all over in the bilges, the diesel smell in the cabin.....
We had a mechanic look at it, and this looks like a real design fault. I will post pictures later on to show what is wrong. This looks like a generic design flaw, which could be applicable to all Hanse diesel tanks?
The dealer said that they knew about the leakage issue and checked for it, but no way. This is something that cannot be easily repaired in my view.
Anyone with similar experiences? Or tips to get the diesel out of the bilge (is very low) or the diesel smell out of the cabin?
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: Mark&Catherine
Date Posted: 27 April 2013 at 19:00
This is such a shame, hope you get it sorted out

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385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: Ilkhanse
Date Posted: 27 April 2013 at 19:45
Machiel,

Sorry to hear of your experience. My boat is still being put together by my dealer. We have had only one issue ao
so far and that was a leak at the companionway drain. My dealer should take care of it. Please send pictures of what you speaking of as I have not filled up the diesel tank yet. I wish I could recommend something to help you! Please let us know how it is addressed. Good luck!


Posted By: Henrik84
Date Posted: 27 April 2013 at 19:56
This is a huge failure from the yard if the diesel tank is leaking.
This is a safety issue. I donīt want to even Think what can happen with diesel under the floor.

/Henrik

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S/Y LaRey
Hanse 320 #430
Gothenburg, Sweden


Posted By: CharlesP
Date Posted: 27 April 2013 at 20:18
That is so disappointing, especially as the issue is already known. Will floors have to taken up to access the spillage or is it only where the tank is? Washing up liquid or some other strong detergent is good for cleaning off the diesel plus plenty of paper or disposable nappies to soak up the water.

Charles

-------------
'MERIDIAN LADY'

320 Nr 536 2010

Medway


Posted By: Triple C
Date Posted: 27 April 2013 at 23:02
Anchor pin can and will rattle out causing anchor to deploy if not secured elsewhere. We love our 385, new last year and spent 5 weeks on board cruising NE USA.

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Hanse 385 #114


Posted By: Yeoman
Date Posted: 28 April 2013 at 09:48
Hi Mister M,
 
Sorry to hear about your tank.  Hanse have had a bad batch from the supplier and we (Inspiration Marine) therefore fully pressure test each one before filling it during commissioning.  I am not sure why your dealer has not done this. 
 
As usual with Hanse when a fault is found they change it very quickly so anything after a certain hull number now has a different tank - apologies that I know this does not help you but useful for others to know.
 
Kind regards
 
Phil
 


Posted By: Wayne's World
Date Posted: 28 April 2013 at 10:25
Phil,
 
Glad to hear IM tests the fuel tanks as part of your commissioning process but I would have thought Hanse would request their supplier to supply pretested tanks and then they would test the system including the tank when it was first installed before other equipment and fitout was added? Here that is standard practice and for survey vessels the test is witnessed and recorded by a surveyor. It is after all not water we are talking about and once diesel gets into the bilge it is very difficult to get the smell out of the boat entirely. Hanse seem to do many things very well. With a bit more QC they could fix a lot of their problem areas. 


-------------
Wayne W
Cruising, currently in the Caribbean and will head across the Pacific late 2023


Posted By: Triple C
Date Posted: 28 April 2013 at 13:32
Our 385 tank leaked from what we thought was a bad gasket at the round access panel (for float?) . Took about 10 gallons out and leak stopped. My assumption was new gasket would fix problem. We have hull #114 .
Cleanup involved lots of paper towels then cleaners . After airing out boat the smell was gone.
Also interested in photos to see if this is the same problem.

-------------
Hanse 385 #114


Posted By: Triple C
Date Posted: 28 April 2013 at 13:34
Jon,
Our 385 leaked at round panel- front top of tank. Gasket? Martin knows about it
See you in Oct

-------------
Hanse 385 #114


Posted By: MisterM
Date Posted: 28 April 2013 at 19:32
Thank you for all replies and supportive words! Smile
 
We were moored in Enkhuizen Compagnieshaven where a mechanic helped us out, and over 100 people came by, started talking about the boat ("nice boat"!), and about our problem. Nothing can damage a yard's reputation more then such problems visible for all the yachting crowd! Money spent on presence at boat shows is better spent at better QC indeed, as this certainly gives Hanse's name a negative hit with all those people passing by, some of them in interest of a new boat themselves...
 
To give you all the best view of what happened, hereby the sequence of events, and in a post thereafter the pictures.
 
We got the boat from the dealer with 30 liters of diesel in the tank.
After test sail we sailed off and yesterday fully filled the tank at Stavoren.
We sailed off from Stavoren to Enkhuizen and after an hour or so noticed the diesel smell, then saw the amount of diesel in the bilge around the engine.
We continued to Enkhuizen Compagnieshaven, and there found a mechanic able to help us (Jachtservice Enkhuizen, cannot praise them high enough!).
The leakage was from the round metal part at the diesel tank, that is not at the highest point of the tank, but at a lower point, which serves to connect the hoses to the engine and the heater. I will call this the "manhole", not sure if it is the exact appropriate term.
The mechanic first took out 60 liters of diesel from the tank, to lower the level in the tank below the manhole, in order to stop the leaking.
He then drained the diesel from around the areas of the diesel tank and the engine, another 8 liters.
He then removed the manhole, and to our both surprise found that this is a real design flaw. My pictures will clearly show you that!
He added a flexible fitting/compound and resealed the manhole, as a temporary fix to hopefully prevent further leakage.
We then cleared out the areas around the tank and engine with wheel break cleaner and then water with washing detergent. In the end it was all clean and the smell appeared to be gone at that moment.
But in the cabin the smell remained. When looking through the several holes in the floor, we finally found that there was still a level of diesel just at the hull level. This is below the accessible areas, and can just be seen through the small holes in the "skeleton" of the hull.
We spent the night on board, in horrible diesel fumes causing headache and red eyes.
This morning we bought a Pela oil extractor vacuum pump, and entered the space between the skeleton and the hull with all kinds of small and flexible tubes. We were able to suck out another 17 liters (!!) of diesel.
We are now waiting for a mechanic of the dealer on Tuesday to clean the boat. I am not sure that they know how to clean this, as this may indeed require floor boards to be removed, and then still there is no good access to the area between the bilge/skeleton and the hull.
 
Our main concern is to get the diesel smell out of the cabin.
Our second main concern is to get a decent solution for the root cause of the problem.
Third concern is holiday plans cancelled and now many diesel stains on the teak in the cockpit
Fourth concern is minor other issues (boiler not working on electricity and leaking as well, disfunctioning interior lights, reverse mounted compass for plotter and steering system, etc...).
 
@Phil/Yeoman: can you tell me what the remedy was that you applied on the boats with this error in the UK? I would expect the manhole would have to be removed and replaced with a totally new structure. Or a whole new diesel tank, which might be impossible?
@Triple C: your problem sounds exactly the same (you will see it on the pictures). How was the cause of this remedied?
@Henrik: I feel totally the same. However, diesel is not very flammable, so this is probably not a big safety issue (we could still start the engine), but the intoxicating smell of diesel ís!
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:41
The overview of the diesel tank, indicating the "manhole":


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:43
The data on the diesel tank itself; this is not supplied by an external party, but appears to be manufactured by Hanse itself!
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:45
The diesel leakage, visible to the eye:
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:48
This clearly shows that the diesel is leaking from all areas between the steel manhole and the plastic diesel tank:
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:49
The manhole removed, anyone already can spot the issue?
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:51
Well, this should show you the cause.
The area between the screwholes is anything but straight. Any sealing ring added to that will NOT seal off!! So all area between the screwholes is a leaking area!
How to repair this??????
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:53
Then the cleaning starts.
Through the several holes in the floor, you enter this area:
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 19:55
But below, you will see this:
 


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 20:14
The two hoses run through part of the "skeleton".
This skeleton, however, is not directly fixed to the hull at some places.
Below this part is an area of 5-10cm open air, until the hull.
In here, the diesel accumulated, where we were finally able to take out the 17 liters of diesel.
The main issue is: how to get to this area to fully get rid of the diesel and finally get the smell out of the cabin? Anyone with experience or suggestions?


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 20:17
The mechanic added a flexible glue/seal as a temporary solution (the blue glue/kit), it could be a permanent one, but I want to know what Hanse did to correct this issue.


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H385 #208 "Van Bree" - light grey hull


Posted By: panos
Date Posted: 28 April 2013 at 20:20
Hi,
Most probably they tried to be innovative by inserting the nuts inside the plastic. Obviously it doesn't work.

I have a suggestion on how to correct it without removing the tank, although it is clearly Hanses responsibility.
1) you cut away the plastic parts inside the tank which hold the nuts and you remain with a tank with holes around the manhole.
2) you manufacture a stainless steel ring exactly matching the manhole coverplate outside diameter and the inner diameter of the ring to be equal to the manhole diameter of the tank. The ring to be at least 10mm thick.
3) you drill holes around the ring corresponding to the holes around the manhole cover and tap them to the correct screw.
4) you cut the ring in two pieces so it can fit in the tank.
5) using some very long screws to an able you to hold the inner half rings in place you "sandwich" the wavy tank wall between the (cut) stainless steel ring and the manhole cover (not forgetting the seal.

Of course by "you" I mean the technician you choose and trust, who will be paid by the dealer.
I would prefer this old fashioned method to a new tank that could develop the same problems in time.
I would not accept other solutions like epoxy paste or "mashining" the tank wall.

The smell will go away fast if you wash the bilge with detergent and hot water. We had similar problem when about 100lt of diesel ended in the bilge because the tank breather pipe was loose.

It is a pitty that this happened during your first vacations. All boat owners face similar problems at some point but this to happen during the first trip is discouraging.

-------------
Panos

Hanse 630e - selling her -


Posted By: MisterM
Date Posted: 28 April 2013 at 20:26
Thank you, Panos, that sounds like a sturdy solution indeed. I am curious to know from Phil what they did in the UK on this issue.
I envy the British for having such a great Hanse-dealer!
Sorry to hear on your 100 ltrs diesel break-loose in the bilge! Indeed hot water and detergent sounds like the most viable solution.
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: panos
Date Posted: 28 April 2013 at 20:35
Thanks, and don't get discouraged:
The Hanses are great boats and if it is of some comfort : unfortunately all new boats of any make (even the most famous ones) have similar horror stories to tell.

-------------
Panos

Hanse 630e - selling her -


Posted By: MisterM
Date Posted: 28 April 2013 at 20:58
Thank you Panos,
 
I agree that Hanses are indeed great boats.
Even though a lot on this forum state the the epoxy-series are the best ones made, I already can tell that the 385 is a great boat to sail, very lively, responsive, very fast and handles the waves very well.
Given the number of issues discussed on the Hanse forum, at some point I considered in buying an Island Packet..... A boat with a great legacy in build quality and having no issues at all. But, the test sail was not convincing in sailing qualities and sail handling, so it was back to the concept of Hanse and competitors. And indeed many fora showed similar issues with Beneteau, Jeanneau, etc. Bavaria seem to do a good job at preventing these type of issues. And of course the Swedish yards, but at prices that are ridiculous in my view.
The strange thing is that the 385 really feels a step or two higher up on the quality ladder compared to the 320, but that still these annoying snags can turn up which should be so easily prevented!
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: MisterM
Date Posted: 28 April 2013 at 20:59
And for all, I have to add that now owning this equipment feels like something that I should have had this already 10 years ago LOL
 
pela


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H385 #208 "Van Bree" - light grey hull


Posted By: Triple C
Date Posted: 29 April 2013 at 14:09
Machiel- Our leak was from small panel to the left of your leak. Boat has been on hard and will replace gasket after using engine to burn down fuel level
triple c


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Hanse 385 #114


Posted By: MisterM
Date Posted: 30 April 2013 at 19:43
Hi Triple C, do you mean the small panel with the electric wire attached to it? That is the tank volume reader, if I am correct. Will that one be replaced, or also the large metal gasket? And with what will that be replaced exactly?
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: Triple C
Date Posted: 30 April 2013 at 21:09
Will get back to you on repair. Boat launched today. Want to get opinion from yard technician.
Mike

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Hanse 385 #114


Posted By: Yeoman
Date Posted: 01 May 2013 at 07:25
Hi Everyone

We have simply replaced the faulty tanks which came mostly directly from the Manufacturer. It is not a very long process as everything can be fully prepared prior to the new tank arriving.

Kind regards

Phil


Posted By: MisterM
Date Posted: 05 May 2013 at 20:53
Dutch dealer informed me that the seal applied on the tank was not thick enough, and that the yard will supply newer, thicker ones which should make the tank water-, ehhh, dieseltight.
They will not replace the tank, but replace the seal. I hope this is indeed a 100% solution.... Still the form of the manhole does not look right to me, and the suggestion by Panos looks like the best possible solution to me, apart from chaning the tank or mounting a whole new (square?) manhole.
 
After getting almost all diesel out of the bilge, luckily the smell has almost faded. The boat must be a sponge.. LOL
 
I'll keep you posted on the next steps. Still, anyone with similar experiences, please post as well!
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: Eduard
Date Posted: 07 May 2013 at 18:22
Sorry to read about your adventure, Machiel.

Does the Dutch dealer or Hanse reinburse you for the spilled diesel?

Good luck, expecting that everything will be ok in due course.

-------------
Ed

sy "Nimby" Hanse 342 #611 (2007); white hull, (one) wheel steering, Selden mast & boom, furlex 200S, deep draught, two cabins, traveller in cockpit, DSC VHF, inboard ap, B&G Zeus + Triton (2x)


Posted By: MisterM
Date Posted: 08 May 2013 at 14:56
Hi Ed,
 
Thank you!
I will have to see on that; I will provide the dealer with the costs and trust they'll reimburse indeed.
But most of all I hope for a dieseltight and long-term solution, which I am sure they'll come up with.
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: Triple C
Date Posted: 08 May 2013 at 14:57
Our 385 #114 leaked at access panel for fuel sender. Photo just barely shows deformation similar to mister M's. Broker and Hanse USA informed.
Triple C


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Hanse 385 #114


Posted By: Fendant
Date Posted: 27 May 2013 at 17:23
I think that the recommendation from Panos is a good one.
I would follow his procedure except with one exception, I would not cut the thick ring in two halves.
 
My suggestion is as follows:
 
a) Remove the man( or better mouse) hole cover
Make a stainless steelring ring exactly matching the manhole with threads for the manhole screws
b) You make a rubber seal exactly matching the ring
c) You cut the ring only on one location so you can fit it into the manhole
d) You put the seal on top the manhole
e) You prepare the manhole cover with one screw through cover and seal and tank
f) You slide the whole unit sideways, screw stays in hole
g) You slide the SS ring into the hole and fix it into position by loosely tightening the one screw
h) You slide the SS ring until it exactly matches the tank holes
g)You slide the seal, cover combi until its holes exactly matches the ring's threads
h) You tighten all screws by hand ( do not overtighten )


Posted By: Dane
Date Posted: 11 June 2013 at 08:42
Finally, I got my new Hanse 385 Smile

We picked it up from the dealer and have now used 4 days trying to clean it and to get to know it. It is a lovely boat, but but but...... there is a lot there is not okay.  I started the tread myself about snags to be expected, so think that i better add my own to the list now for others to see.

First, the boat was 3 weeks later than I was promised.
It was really dirty. There was even beerstints on the simrad and the bin was covered in beer, the hull looks like it got covered in polish but then never polished after. Inside has taken us 4 days to clean so we could use it and outside looks horrible in the sun.

The winches are wrong. I ordered electric 40' main and 45' secondary. I got 45' main, 40' secondary and no electrical.

The compas is upside down.

The handheld part of the VHF is missing.

The anchor chain was connected to the boat with a plastic strip.

The TV i ordered was not there, nether any of the installations for it.

Sensors for the water tank doesn't work.

Convertible bed/sofa on port side of the cabin can't be converted to a bed as nothing fits together.

Loads of marks and dents in the floorboards after tools and screw that has been dropped and stomped upon.

Sealing around teak in the cockpit is incomplete and missing in one part.

Rust on the reilingpoles.

Wrong backplate for the a/c panel.

wrong wood on part of the floor.

wrong manuals for several pieces of equipment.

Cockpit tent too tiny on parts, so it requires violence to get it on, but we managed. But I don't think it will last.

And then loads of smaller items and scratches Cry

The support from our dealer could be a lot better and he never returns calls or mails unless prompted several times, and nothing gets done if I don't put on a lot of pressure.

So all in all: The boat as such is lovely and we are looking very much fwd to get some longer trips in her, but the whole process has been one huge dissapointment and the joy and excitement that I expected to have when receiving a factory-new boat is substituted with negative feelings all the way through. It has all been one big hazzle, and there is more to come before she is fit to go Ouch 

On a positive note, the windows are tight, the fueltank is not leaking and she is indeed a fast cruiser. With the main in 1st reef , only the missus and me on board and 12-16 knots wind we tacked with speeds up to 8.5 knots without even trying or trimming (and i forgot to fold the propeller as well) Clap  I wonder what she can do with a racing crew on board and more sails Embarrassed  Time will tell.


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Hanse 385 "Tenna"
Denmark


Posted By: Henrik84
Date Posted: 11 June 2013 at 09:04
I donīt know what to say more then this is sad to hear.
I would sent to boat back to have all fixed.
Hope you donīt make the final payment yet.

I had 21 issues on my boat and got it al solved after more then one year by myself but I got some Money back from the yard.

Where do you have the boat?

//Henrik

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S/Y LaRey
Hanse 320 #430
Gothenburg, Sweden


Posted By: Dane
Date Posted: 11 June 2013 at 09:37
It is indeed very sad, and I have seriously considered to cancel the deal several times along the way because I was so fed up having to struggle with the dealer and broken agreements.

Unfortunately I was stupid enough to make the final payment just before I received the boat as I believed what i was told. The dealer has verbally promised to look at the snags, and I am now considering to involve a lawyer as well if there is any more problems getting things sorted. 

21 issues is a lot, did they not do anything to help you out?  I could do a lot the small things here myself as well, but I believe it is not my job when paying this kind of money to some who is supposed to deliver a finished product. -  I can see that I have a lot to learn though.

The boat is in Hundige just south of Copenhagen. No name on it yet, but it will come as soon as I have capacity to get it done. It will be "Curious"

How did you get your money back from them?


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Hanse 385 "Tenna"
Denmark


Posted By: Henrik84
Date Posted: 11 June 2013 at 09:50
I think you should contact a lawyer to have this fixed right away.

I contacted the yard and told them, if I donīt get my things done now I will have to go to Court to have my issues fixed.

I told them I could fix it by myself. But I had to send 4 reminder invoices to them Before i got my Money.

Hope everything works out for yoy and if you are around Gothenburg you have a free beer.

/Henrik

-------------
S/Y LaRey
Hanse 320 #430
Gothenburg, Sweden


Posted By: Dane
Date Posted: 11 June 2013 at 11:57
It is sad and bad PR that things has to be done this way. Hanse's are lovely boats so it should be a positive to buy one.

Gothenburg sounds tempting, I'll let you know if we end up in those waters one day Thumbs Up


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Hanse 385 "Tenna"
Denmark


Posted By: High Time
Date Posted: 11 June 2013 at 20:44
Hi Dane

That is a long and very disappointing list. Clearly your dealer has failed miserably to provide the boat you ordered in an acceptable state.

Were you under pressure to accept the boat and take it away? I know it's hindsight now but your best course of action would have been to refuse the boat and leave it with the dealer until all the problems were fixed. Although the dealer has all your money at that time, he is still keen for you to accept the boat because he can then remove it from his inventory and is no longer responsible for its insurance etc. i.e he has some incentive to fix the problems and hand it over to you in an acceptable condition. Fighting via lawyers etc. after acceptance is much more difficult.

I have to say that the UK Agent (Inspiration Marine - IMG) were excellent in their preparation of High Time and fixed all (bar one) of the snags that we identified pre-acceptance. The one remaining issue is a gelcoat problem and they gave us a signed assurance that they will fix the problem at a mutually convenient time in the future - i.e. when the boat is due for haul out and polish (probably next month).

It is sad that all dealers are not as conscientious as IMG! I wish you well in getting everything fixed to your satisfaction.

Good luck.




-------------
Roger

High Time (415 #038)


Posted By: MisterM
Date Posted: 12 June 2013 at 12:06
Hi Dane,
 
That is indeed very sad to hear, and I can fully understand that the joy of owning a new boat has gone away by these events.
 
In which country are you located, as in: where is your dealer and who is your dealer? Sounds to me that they are the one that failed on most elements, and that it is also in the interest of the Hanse yard to know this and to change the dealership asap, whilst of course also taking care of your issues.
 
It looks like that many of your issues can be solved (although that costs time and energy of course), but you have some remaining that are really annoying. If I go over them 1 by 1:
  • The winches are wrong. I ordered electric 40' main and 45' secondary. I got 45' main, 40' secondary and no electrical. M: they should be able to change this, shouldn't they? You paid for it, so they need to change asap
  • The compas is upside down. M: is this the Selva compass or the plotter? The compass can be changed easily? On the plotter, we had the boat sailing reversed, but that is easy to correct.
  • The handheld part of the VHF is missing. M: is this the wireless second unit you mean? This is a part that can be delivered separately, and coupled to the VHF easily. We had some troubles in coupling it, but in the end succeeded.
  • The anchor chain was connected to the boat with a plastic strip. M: upon delivery, many items are not the way you want them (reefing lines wrongly installed, etc, etc), but this is a minor item, I guess
  • The TV i ordered was not there, nether any of the installations for it. M: same issue as winches, I presume: you paid for it, but didn't get it
  • Sensors for the water tank doesn't work. M: annoying, but can be changed or repaired (sometimes its just a connection that is faulty)
  • Convertible bed/sofa on port side of the cabin can't be converted to a bed as nothing fits together. M: is that the berth port aft, or in the cabin itself, that you then have with the chart table that can be dropped? I thought you only needed one additional pillow to put on the chart table when lowered?
  • Loads of marks and dents in the floorboards after tools and screw that has been dropped and stomped upon. M: that is the most annoying thing! You buy a new boat and get a semi-used one with scratches of others. I had some of those on our 320, and was not happy, but did not make any work out of it. In your case, sounds like they should repair, replace or pay you compensation.
  • Sealing around teak in the cockpit is incomplete and missing in one part. M: is that the Sikaflex, or kit? Of course can be applied by yourself or an expert.
  • Rust on the reilingpoles. M: that is bad. Should be replaced in my view.
  • Wrong backplate for the a/c panel. M: not sure what this is, but they should replace that as well
  • Wrong wood on part of the floor. M: so you have 2 colours? That is bad. But the yard should be able to deliver a replacement of the right type/colour?
  • wrong manuals for several pieces of equipment. M: not handy indeed. But luckily all manuals can be found online these days
  • Cockpit tent too tiny on parts, so it requires violence to get it on, but we managed. But I don't think it will last. M: issue to deal with the local supplier/sailmaker of the tent? Or was it factory delivered? Most handy is a local sailmaker that delivers all, as they will normally provide excellent service and aftercare.
  • And then loads of smaller items and scratches M: again, that is most annoying indeed.
My advice would be to repair and change as many items as you can yourself, or by external service providers, as this will take away the cause of issues, and prevent further damage (i.e. in case of the missing sealing of teak in the cockpit), and send the invoices to the dealer. Of course you may need to notify them on that, but you can of course also notify the yard.
As you know I had some issues myself, of which the diesel tank was the most annoying one; others were all solved quickly, but indeed the boat is great to be upon and to sail with, so hopefully that joy will wash away your negative experiences over time (once they've all been solved of course).
 
Good luck!
 
Machiel.


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H385 #208 "Van Bree" - light grey hull


Posted By: Mark&Catherine
Date Posted: 12 June 2013 at 15:14
Dane,
 
Really sorry to hear all this, I am picking my 385 up in 3 weeks from Griesfweld and I am full of that excitement that you describe.  I hope my experience is not as bad as yours, please excuse me for this.  I dont know what I can do other than to offer my sympathy and support, like Machiel and the others.
 
I hope you get everything sorted out and that you can enjoy the boat.  I think I am lucky having Inspiration (IMG) on my side from the comments made by others, so far so good.
 
Lets hope we can meet up in the Hanse regatta one year when all the boats are bedded in and giving us the enjoyment that we planned.
 
Good luck
 
Mark


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385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: Fendant
Date Posted: 13 June 2013 at 13:19
Well my boat is also due for delivery in 3 weeks, I will be at the yard for a inspection visit next week.


Posted By: Dane
Date Posted: 14 June 2013 at 09:55
Thanks guys.

Of-course everything can be fixed and rectified over time, but this many and these kinds of faults and mistakes are just frustrating because it should have been picked up long time ago by the builders and / or dealer. Thats what they get paid for.

I can not reveal who the dealer is at the moment as I will give him a fair chance to put some effort into this and get it sorted.

To you guys picking up your boats, congratulations :)  I too hope you won't have the same problems, and I hope you will have a very nice time from the outset without any hazzle. That is how it should be.




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Hanse 385 "Tenna"
Denmark


Posted By: skipper
Date Posted: 14 June 2013 at 15:51
One recommended path suggested by Westcoast in different discussions:
  • travet to the yard with your car filled with equipment you have procured yourself
  • go through the boat together with the dealer
  •  sail it for a day and go back to the yard
  • agree on things to be fixed
  • travel home and leave the boat to be fixed
  • come back via train/bus/airplane and review the issue list
  • when everything is fixed call your bank to transfer the final payment
  • sail away happily

 



-------------
Cheers,
Skipper
Former owner of Hanse 342 2005 (Sparcraft mast, white hull, wheel steering, deep draft keel, short rudder)


Posted By: Swanji
Date Posted: 20 June 2013 at 19:49
Hi

A couple of observations

- My sense is that most manufacturers are inconsistent when it comes to quality which makes choosing the right dealer absolutely essential to mitigate against this risk
- it seems to me that Hanse has been prone to more quality issues over the years than most although I would like to hear from the other owners who have owned other brands and what their sense is.
- once you are set on a particular boat, it is almost impossible to change tack as it were. We tend to rationalize our decision in a way which justifies our choice. Boats have an incredible emotional pull at least in my experience
- finally, I would be surprised if the Élan you are looking at is priced the same as a Hanse. My sense is that they are more expensive and slightly higher up the quality ladder. That is not to say that they will sail better.

A nice dilemma to have by the way. Enjoy it


-------------
Onwards and upwards

Nidri, Levkada, Ionian, Greece

Hanse 350 #7, SY Evolution, standard keel, 3YM20 sail drive, 3 cabins, cherry wood interior, teak decks, feathering prop


Posted By: Milan69
Date Posted: 20 June 2013 at 20:09
Thank you Swanji,
somehow I managed to delete my thread :(
It has been over a year now since I have decided that I will buy a boat and it took me a long time to understand what I want, and I agree with you it is very emotional decision and experience, at least for me. I have sailed 385 few times and I am very impressed with the boat and maybe it is my disappointment since I have visualized that these things should and must not happen. I can only imagine if a new car that I was buying was presented like that, how me how my reaction would be.
As far as Elan is concerned funnily enough they are at the similar price range maybe because Hanse has set new standards and various manufacturers are trying to adapt. The offer I got from Dafour 380 is not very far either.
However, having said all this, Hanse 385 is in the league of its own and I think come  May next year my boat will be cruising beautiful Croatian islands.
And yes, it is a nice choice to have :)


Posted By: MisterM
Date Posted: 26 June 2013 at 21:36
Hi Milan,

You are right such things should not happen, and comparison to cars (which are usually less expensive), makes sense.
My experiences with boats, cars and houses, however, are somewhat mixed.
First house I bought was new; it had many issues and leakages... Second house was 5 years old; no issues at all. All my new cars had issues. My current car is second hand English (!), and has never had any issues at all (knock on wood)!
All boats I've had, from third+ hand to the last 2 new Hanses had issues with leakages and other items. As long as they can be solved, I am not unhappy.
Of course I cursed when I had my diesel tank leakage, and still need to receive the final repair for that.
But I think you're right: the Hanse 385 is in a league of its own, and within the same price range I would not look for any other make or brand, even if I could make the decision now again.
Hope that helps a bit.

Machiel.

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H385 #208 "Van Bree" - light grey hull


Posted By: Fendant
Date Posted: 27 June 2013 at 08:53
Gents,
been alerted by the various threads here in the forum I had a close look at quality control during my visit to the yard.  Having been in the leading automotive factory ( Porsche Leipzig ) before I must say that I was impressed about the efforts undertaken by Hanse to approach a perfect quality.
 
The diesel tank issue seems to have been solved, they have a new supplier and I saw a very solid flange.  All boats on the 32 - 44" ft assembly line are undergoing a " shower test " simulating a heavy tropical downpour in the middle of the line. Engine comes pretested in the boat and electric/electronics have a computer based test station like you have in a modern car.  Most vendors are now delivering pre assembled and pre tested kits. Of course Hanse is still using a lot of manual labor and "errare humanum est". Those who work are prone to errors, those who don't work are not ( they are mostly found in bureaucracies Smile ). They also listen to their customers, the electric panel at the nav station is now hingedThumbs Up
 


Posted By: Mark&Catherine
Date Posted: 27 June 2013 at 10:35

Thanks Fendant,

 
I would love to look round next week too, were they welcoming you to visit  the whole factory?
 
Mark


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385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: Fendant
Date Posted: 27 June 2013 at 11:18
Absolutely Mark, they showed a great hospitality.
We were able to see the whole manufacturing process. Suggest you take a camera with you and take pictures of 385's in various building stages, this can be of tremendous help later if you need do install/deinstall equipment.


Posted By: Triple C
Date Posted: 28 June 2013 at 15:08
Hi Machiel,
We are scheduled to install our new 385 fuel tank tomorrow here in the states. Will let you know how it goes.
Mike


-------------
Hanse 385 #114


Posted By: Ilkhanse
Date Posted: 28 June 2013 at 18:30
Good luck Mike! Is Martin doing the work?


Posted By: Triple C
Date Posted: 28 June 2013 at 22:27
Yes. Hdg out Sun for 2 weeks. Track us at https://share.delorme.com/michaelpowers. Will try WSI Intellicast Wx for boaters app. Will let you know.

-------------
Hanse 385 #114


Posted By: MisterM
Date Posted: 01 July 2013 at 06:20
Hi Mike,

Thanks for the update; how did everything go? Does the tank fit through the existing openings? Many work involved, or piece of cake? Hope all is solved now!

My dealer is not offering to replace the tank; can you inform me why your dealer decided to do so? This might help me in persuading mine.

Thanks!

Machiel.

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H385 #208 "Van Bree" - light grey hull


Posted By: Triple C
Date Posted: 01 July 2013 at 14:34
In the 2 cabin version THE TANK DOES NOT FIT THRU THE OPENINGS!!! Broker brought new tank, don't know Hanse's reasoning on replacement versus repair. Our leak was partially caused by crack on top of sender,also had slight deformity at hole for sender. Replaced sender, of course sender for new tank does not fit old tank. Purchased generic sender at W Marine, installed with different gasket- hoping for no leak when topping off. Long term we hope to install new tank- probably have to modify cabin door! On 2 week cruise- the story continues.
Mike

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Hanse 385 #114


Posted By: Triple C
Date Posted: 01 July 2013 at 14:38
Jon- my new email is mcpsr51@gmail.com. Could you send me yours off forum? BTW trying Intellicast wx for boaters app- so far looks really good. Also if you didn't install AIS- used Boat Beacon App yesterday in dense fog- was huge help in ID for radar targets!, all you need is good cell signal.
Mike

-------------
Hanse 385 #114


Posted By: Thomas59
Date Posted: 24 July 2013 at 17:16
Hello, same fuel tank story here.
385 delivered in Britanny april 2013.


Posted By: Triple C
Date Posted: 25 July 2013 at 14:17
Which port leaked? The sender opening or the larger shutoff?
Mike P

-------------
Hanse 385 #114


Posted By: MisterM
Date Posted: 19 May 2014 at 07:50
Last weekend we picked up our boat from the dealer, where now finally, after one year, the diesel tank has been fully replaced by the factory.
We have a 2-cabin version, and they were able to remove and replace the tank without removing or modifying any interior parts.
It now looks like this, it is clear that the manhole is fastened in a different way:



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H385 #208 "Van Bree" - light grey hull


Posted By: Mark&Catherine
Date Posted: 19 May 2014 at 08:53
Looks the same as mine now

-------------
385 ubulukutu sail number GBR 3350L in Turkey and Greece with Mark and Catherine


Posted By: seileren1
Date Posted: 19 May 2014 at 12:16

One important advice is to spend time in Greifswald and make sure you have sailed the boat and run the motor for some hours. Get to know the systems in the boat and make sure they work at sea not only at the dock; do test and retest them. Run checklist and be diligent in this and have Hanse fix problems on site – do not postpone it.

 

It is easy to be overwhelmed by joy – so keep a leveled head in this.

 

We could have saved us time and a few issues with the dealer if we had spent a few more days there.

 

Cheers

 




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