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455 and B&G H 5000 Autopilot problems

Printed From: myHanse.com
Category: Hints and Tips
Forum Name: 445/455/458
Forum Description: 445/455/458 Hints, Tips and News
URL: http://www.myhanse.com/forum_posts.asp?TID=9086
Printed Date: 06 December 2022 at 13:13
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: 455 and B&G H 5000 Autopilot problems
Posted By: Nerthuz
Subject: 455 and B&G H 5000 Autopilot problems
Date Posted: 17 June 2015 at 20:17
I have a problem with the Autopilot. When the rudder get some pressure, the Autopilot B@G H 5000 disconnect with the message: No rudder response.
My dealer Fjordsailing is working seriously with the problem, they have changed the drive unit - I will test it in a few days.

Are there any other owners out there with the same problem ?

Espen



Replies:
Posted By: GUHaus
Date Posted: 19 June 2015 at 23:07
I am having the same issue. Just found out today that the H5000 graphic display screens are all two software updates out of date. This according to tech support is a problem for the H5000 systems. So make sure that your electronics are all up to date including the display screens and autopilot. 
Note that when the Autopilot unit is updated, you need to do ONE AT A TIME, not both (my system has two). 
Currently waiting for a reboot of some software, then will be doing the calibration at the dock, and sailing/ motoring calibration as well. 
It would seem that there is a calibration that is necessary to have the compass align with the other compass in the boat, so it will need to make a circle at least. So, when you do this, make sure you are in open water!


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When in doubt go sailing


Posted By: Nerthuz
Date Posted: 20 June 2015 at 23:34
Hi
Thanks for answering. I will check software status for the graphic displays, do you know what the correct version should be?
You are telling that you have 2 autopilot units? Could you please give that a further comment, I don,t understand why you have 2 units.
Tomorrow I will test the Autopilot with the new drive unit.


Posted By: GUHaus
Date Posted: 21 June 2015 at 18:07
So there is a navigation basic package, but we chose the navigation package plus. 
So our package includes: one Zeus2 touchscreen, one H5000 Control unit and B&G H5000 multifunction display at each helm station. An additional 2 B&G H5000 multifunction displays in the cockpit with wind transducer, speed, depth and temp. As well as the fluxGate Gyro Compas RC42, B&G autopilot, AIS Class B Transponder, GoFree Wireless Link, B&G VHF V50 at chart table, and remote wireless handset H50.

I have been told that our H5000 multifunction displays need software updating via a USB thumb drive on the back of the unit (which is expected). The Zeus2 touchscreen was easy to update with a micro SD memory card. Also our H5000 control units need updating, but apparently only one should be updated at a time per the B&G help line. 

Probably more information that you need right now. Will let you know how the updates/ calibration goes this week. 



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When in doubt go sailing


Posted By: Rapetitio
Date Posted: 21 June 2015 at 20:43
Folks,

As far as I understood once you have H5000 you already have the Plus package mounted on your boat. The basic package comes along with Triton. So, you guys should have the same equipment (4x H5000) on your boats.

BR

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Born to sail, forced to work!


Posted By: Nerthuz
Date Posted: 22 June 2015 at 19:29
I tested the new drive unit yesterday in 5-6 m/s windstrenght.
In Autopilot modus, everything was ok. But when I tried the Navigation modus, the same errors as earlier appeared. Quite strange, I Think.
I look forward to the result of your software updates.


Posted By: GUHaus
Date Posted: 26 June 2015 at 04:57
O.k. We did the updates today on the H5000 system, also did the updates on the Zeus2 screens. The B&G autopilot was then dockside calibrated, and then we calibrated the autopilot during a sea trial. Works great in A mode, and Navigation mode. 

BUT, the H5000 system will not allow us to get any wind data into the autopilot. So we have not been able to use the Wind mode. 

It appears that you need a CPU for the wind sensor to be able to communicate with the autopilot. Have you been able to use the autopilot in Wind mode? Any thoughts? 


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When in doubt go sailing


Posted By: Konstantin
Date Posted: 26 June 2015 at 13:45
Did you check that Boat Type in settings it set to SAIL, not POWER?


Posted By: Nerthuz
Date Posted: 27 June 2015 at 22:05
I tested the autopilot again today. I still have problems in wind around 5-6 m/s and more sailing between 30-40 degrees, then the Autopilot fell out, both in A and N modus. I tested Wind-modus for the first time, it did not function at all. Got the message: Wind data missing.
I will contact my dealer about these problems.


Posted By: GUHaus
Date Posted: 28 June 2015 at 01:37
Did you perform the Autopilot calibration? First we did a very slow circle at a constant speed of roughly 5 knots. Then motored to specific headings, (North, South, East and West) to check the compass with the GPS. After that we tested the autopilot's ability to change course, with each course change being greater than 90 degrees. The boat was able to change the course by 100 degrees and stick to the new heading in about 20 seconds. 

I do believe that we are on sailing mode (at least on the Zeus unit), but will have to check on the Autopilot control.

I got the message: Wind Data Missing too. Please let me know what you find out.  

(up date: if you download the manual from Bandg.com for the H5000 there is a menu which needs to be checked per page 68, will be trying that later this week....)

"Sailing

The sailing specific autopilot features are only available if advanced is enabled in the local menu.

Once enabled the sailing autopilot features can be accessed via the Main menu.

Wind mode

Select what wind function the autopilot will use when in wind mode.

  • Auto - In auto if the AWA is ≤60o Wind mode will use apparent wind. <61o Wind mode will use TWA (True).

  • Apparent

  • True

  • Polar

    Note: The current selection will be highlighted when you enter the menu. ")



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When in doubt go sailing


Posted By: nickflo
Date Posted: 06 July 2015 at 23:34
I also had a problem. Sometime -> no rudder feedback, no wind data. I have run a network scan, were displayed error, my problem was due to the termination. After I completed the system with 2 terminators, my net was clean and there was no error message more. the system is now working properly :-).

My system is terminated with the wind vane and an additional terminator.



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S/Y Druid

Hanse 342 #555

Kiel, Germany


Posted By: GUHaus
Date Posted: 07 July 2015 at 03:37
Note, tried to follow the menu as I posted earlier. Still was unable to get the autopilot to recognize the wind data and had the "no wind data" error. 

Now will try to look into the termination issue brought up in the last post. 

Finally, has anyone seen a "low BUS can voltage” error on the autopilot. It goes away with the press of the starboard 1 degree button, but the error message is coming out. 

In Auto mode the autopilot is working very well to hold a heading. Just no wind data. 


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When in doubt go sailing


Posted By: Nerthuz
Date Posted: 07 July 2015 at 14:55
This was very interesting news, since I have the same two messages. How did you perform the network scan, is that an option in the chart plotter meny ?


Posted By: Nerthuz
Date Posted: 07 July 2015 at 15:00
Yes, I also received the low voltage message sailing the boat home from Greifswald. My dealer in Norway ( I am very happy with their support) found out that it was missing an electric connection. After they fixed the connection, I have never seen the low voltage message again.


Posted By: nickflo
Date Posted: 07 July 2015 at 16:39
Hello Nerthutz,

you can run the network scan via a chartplotter ore any other instrument. look for "NMEA 2000 Diagnostics", I think so. And when you disconnect during testing the terminator, you will see some errors on the display. (remember do you need 2 terminators, on terminator is on the mast head unit e.g. 508 and one is a plug without an cable)

Best Arif


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S/Y Druid

Hanse 342 #555

Kiel, Germany


Posted By: Nerthuz
Date Posted: 15 August 2015 at 22:02
My dealer has installed a H 5000 CPU Hydra, and believe this will solve my problems. I look forward to test the boat in the near future.


Posted By: Nerthuz
Date Posted: 04 September 2015 at 20:04
The B&G distributor in Norway have visited my boat, and found a software default related to my H 5000 autopilot problems. A new software release is expected in the near future.


Posted By: GUHaus
Date Posted: 05 October 2015 at 00:37
A Hydra processor was installed and the Autopilot is working well. Getting the calculated True Wind Speed and Angle to the autopilot and the autopilot is happy. Thanks to all for the help on that one. 

I am still having some "Low Can Bus Volt" errors. It does happen with a large draw on the batteries (i.e. when I am using the electric winches), I have had some people looking into it, but still no fix. Will post with final fix. 


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When in doubt go sailing


Posted By: Rubato
Date Posted: 05 October 2015 at 16:46
Adding a hydra processor is an expensive fix.
For low voltage issues, you'll likely need to change some wiring around unless there is a hidden way to change a threshold voltage is software.


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Steve

Hanse 400e, #168


Posted By: GUHaus
Date Posted: 05 October 2015 at 17:37
The hydra processor was part of the original package and was the reason I was unable to get the wind data into the autopilot. The low-voltage appears to be more due to the anatomy of the wiring. Will post more when more information becomes available.

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When in doubt go sailing


Posted By: Bogabi
Date Posted: 24 October 2015 at 19:43
The 455 seems to suffer from a number of problems related to the autopilot. Apparently it was raised as an issue at a recent Hanse dealer meeting and Hanse were to provide a fix.   On collection of the boat build model #023 we were unable to succesfully run the calibration routines out on sea trials.

We've had two main issues:

1. Rudder loses signal and then sends the boat into continuous 360 degree turn - interesting if you are on the foredeck and solo. This was often linked to using the +1 / +10 degree turn functions.
2. It does not recognise the wind data or fails to track the wind accurately (seemingly 45 - 90 degrees out) meaning that the boat is unable to travel under sail without wild gyrations in course something that is amplified in light wind with a significant swell.

My own dealer down in Malta has fitted a new CPU controller unit which appears to have fixed the issue with the rudder but following another test today the wind data is still not being picked up.

It's interesting to note this may be linked to termination connections as I would have expected Hanse to provide the solution to all affected dealers as these are not isolated issues and are an inherent fault in the system instalation.

Richard


Posted By: Yeoman
Date Posted: 27 October 2015 at 14:07
Hi All,
 
The pilot issue on the 455 and indeed any model with the H5000 pilot has now been solved by B&G through new software - We have fully tested a newly updated boat and there have been no further issues.
 
Ask your dealer to arrange for the software update through B & G.
 
Kind regards
 
Phil


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Inspiration Marine Group LTD - UK Importer for Hanse Yachts. Helping owner’s to get the best from their boats.


Posted By: Nerthuz
Date Posted: 28 October 2015 at 16:41
Hi
 
This is good news.
Is this verified by B& G ??
 
Cannot find info about the new software on http://www.bandg.com" rel="nofollow - www.bandg.com
 
Regards
Espen
 


Posted By: Yeoman
Date Posted: 29 October 2015 at 12:33
Hi Espen,
 
It is B&G that re-wrote the software to solve the issue.
 
Kind regards
 
Phil


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Inspiration Marine Group LTD - UK Importer for Hanse Yachts. Helping owner’s to get the best from their boats.


Posted By: GUHaus
Date Posted: 13 May 2016 at 02:05
Can you give me any more specifics on the missing connection that fixed your Low Can Bus error?

Thanks-
Derek


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When in doubt go sailing


Posted By: Danielhannay
Date Posted: 23 May 2016 at 09:25
Yes had the no rudder response error on Hanse 455.

Fixed by replacing the auto pilot servo motor, as it had play in the motor. Auto pilot control was not the issue


Posted By: GUHaus
Date Posted: 23 May 2016 at 11:31
Thanks

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When in doubt go sailing



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