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Why I'm not ordering a 430

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colincooper View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote colincooper Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2007 at 07:35
Well my local dealer is in the UK and my boat is (currently) near Pisa in Italy.  Somewhat more than a week away.  This works fine.  On the odd thing that has needed it I get the work done locally and they pay for it.  Not that there has been much.  The problems have been easy to fix.
Colin (owner of Hilde - a 370)
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Druid View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Druid Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2007 at 09:29

I can only agree with other owner’s posts here. The fact that Hanse is open enough to have this forum is a great thing.

 

We have only just taken delivery of our 342 but part of the decision process for us was 'what will the aftercare be like?' Like anything we expect a few problems but what we were very keen on was how these problems will then be dealt with. I am confident that the team at Hanse U.K with Peter & Dominic will be 1st class at this part of the process.

 

To me it is things like this that make all the difference; it is partly this difference which we purchased back in January. Of course the boats look pretty good too!

 

Best,

Dan.

Druid - 342#555
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Richard108 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Richard108 Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2007 at 09:37
What other manufacturers have forums like this.  I would be interested in reading other manufacturers forums. 
Regards Richard



("Moksha" 540 #115 delivered Sept 2007)

Pittwater, Sydney, Australia
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seileren1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote seileren1 Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2007 at 10:25
The Bavaria club of Norway has a very good forum which is comparable to this - but in Norwegian. There are also a number og other forums on the nett. In my opinion this forum is norm in the industry.
 
 
 
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leemind View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote leemind Quote  Post ReplyReply Direct Link To This Post Posted: 11 May 2007 at 10:40
John,

I've said this before in another post, but almost by definition most of what you will see here are problems and requests for help.  Virtually every owners type forum is like that whether it be boats, planes,cars or computers.  It is a place we can all meet and share common problems and solutions.

Aside from John Allisons fantastic blog (which is also amazingly useful for finding and solving problems) I don't think most people on here want to see posts of the type "I had a great sail at the weekend and no problems whatsoever" [Which incidently I did, cracking along at 9 knots most of the way, then a beat back into 30 knot winds with the toerails in the water when all the other Solent boats had long gone home to bed]

I've post'ed niggles I've had, some of which have been sorted, some of which haven't, but it doesn't mean I don't love my boat, it just means I'm looking for someone who has had the same and sorted it.  But I guarantee whatever you end up with, it will have post productions niggles.  It's a sad fact of life that nothing is perfect. Even Lexus'

Good luck with your searching

David
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tingeling View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tingeling Quote  Post ReplyReply Direct Link To This Post Posted: 19 May 2007 at 23:53
I am dissapointed, mainly with the local dealer and his competence, but also with some quality issues on my Hanse.
 
And I am dissapointed that people visiting this site seem to be more of a bunch of religious boat-owners than critical and intelligent customers.
 
Sharpen yourselves and force Hanse, Bavaria, Beneteau and the rest of the priceleaders to increase their quality on the same pricelevel. That's the trick! If quality suffers on behalf of competitive prices the strategy and businessmanship of the manufacturer and his dealer network has failed.


Edited by tingeling - 19 May 2007 at 23:55
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digme View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote digme Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2007 at 00:28
Originally posted by johnf johnf wrote:

I'm not saying that Hanse doesnt build a quality product, but the devils in the detail. Too much is left to the dealer to sort out, and while it appears that most of the dealers are trying hard to keep their customers happy, if they are not getting the answers and support from the factory, then the owner suffers.
I guess I agree with many of your statements. I really like the Hanse designs, but when too much of the quality control and fixing problems is left to the dealers the customer experience may be very different in different regions. When my engine was serviced it was somewhat weird to receive a list of Hanse issues that the Yanmar dealer adviced me to sort out. (Not expensive, and not much work. Just a little annoying.)
 
Regarding price, I'm curious to see the total bill of outfitting after about three years. Wink That's probably when I decide if my 370 will be replaced by a 430, or a different brand.
 
Another Hanse vs the dealers issue is the availability of special parts. My gennaker pin was delivered 4 months after the boat. (Ok, ordering the gennaker option was not one of my best ideas.) If you think that's slow, I've been waiting much longer than that after placing an order for some toerail clamps. Sure, it "fills the term After Sales with a new meaning" Ermm 
 
However, I live aboard my Hanse and really enjoy sailing it. And the people working at the local dealership are really nice and friendly, they really are. (And, they usually sort out problems.) I'm just trying to point out that apparently After Sales service means different things to different dealers. That may me a problem for Hanse, and for any Hanse owner sailing into other regions. To anyone shopping for a new boat it would probably make more sense to compare the local Hanse dealer with other local dealers.


Edited by digme - 16 July 2007 at 14:28
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Johan Hackman View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Johan Hackman Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2007 at 08:41
Now, if a lot of things are left to dealer to sort out, but that doesn't happen, who is it left to? The customer of course!

Johan
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andrey View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote andrey Quote  Post ReplyReply Direct Link To This Post Posted: 16 July 2007 at 20:47
andrey
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Alain & Anne View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Alain & Anne Quote  Post ReplyReply Direct Link To This Post Posted: 24 July 2007 at 07:29
Hi Guys

To make a long story short, some pics of Uhambo!! Of course there is a list of to do's and not done, but she's flying beautifuly.

Alain







UHAMBO 430e#004
White hull-teck deck-Yanmar 55hp-long range cruising
OCC-RCYC

Our blog: www.uhambo.fr

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